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When starting pro tools do you see a eleven rack#2? That might get you in a number of problems. #2 is also visible somewhere else in the menus. Don't remember, Im not a pro tooler.
Search for benonistudio on YouTube. He has many tutorials and troubleshooting videos regarding the eleven rack.
In pro tools there is somewhere a setting "playback engine". Correct there? Yeah, try with only the eleven rack connected. Eleven rack can be a true pita but sounds very good to my ears when it's working. It's also very fizzy about wich order you power it on. Don't remember which but gut feeling says it need to be on when you turn on your PC. Always use the same USB port. I bet you find your answer from benoni. He is also a mod over at duc.avid.com
Good luck